What You Can Learn From My Website Downtime

What You Can Learn From My Website Downtime
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On Friday, the 5th, Smart Affiliate Hub experienced some server error and the majority of the website was inaccessible.

Fortunately, my Jetpack plugin was alerting me through email and one of the notifications woke me up.

I was half asleep at the time (6:00 AM) and I got everything resolved at around 8:00 AM. I almost wanted to ignore it.

Fortunately, most of my readers are from the United States, so it didn’t really affect the majority of my readers.

However, the fact that it was down made It uneasy. I couldn’t go back to bed knowing my website was down.

First, I reached out to Hostgator, my web hosting service provider. Their live chat is extremely efficient. Within a few minutes, I had an agent work with me.

Tried To Log In To Admin CP, But Failed

The issue was looked into immediately and the home page and the blog page of Smart Affiliate Hub were restored pretty quickly.

However, I was still unable to access my administrator panel. I wanted to disable all of my plugins because the last thing I did before going to bed was setting auto-update on all of my plugins.

I figured there might have been an error with the auto-update that caused the issue.

Accessing The Hostgator Control Panel

Since I was unable to log in to my admin cp, I decided to log in to my Hostgator Control Panel. There I was able to disable all of my plugins via the database.

In your cPanel:

  1. Locate Databases section and click phpMyAdmin.
  2. From the left-hand navigation menu, find and click on the appropriate database name.
  3. From the left-hand navigation menu, click wp_options.
  4. In the options table, find the option_name column and find the line named active_plugins.
  5. On the active_plugins line, click edit.
  6. Change the option_value field to: a:0:{}

If you can’t access your databases, you can simply ask your web hosting service provider to deactivate your plugins for you.

Often times, this will fix the issue. But in my case, it didn’t…

Using VaultPress To Backup And Restore

Fortunately, Smart Affiliate Hub is backed up daily on VaultPress (one of the best WordPress Backup Plugins on the market). I could’ve used this option in the beginning, but I didn’t want to unless it is a last resort.

Once you restore your website, you might lose some data because it’s restored from the last backup point.

So in my case, whatever I did after 11:00 PM from Thursday would be undone.

But I’d rather have my website up and running as soon as possible.

VaultPress is extremely effective and everything is done server side, so you don’t have to worry about it slowing down your website whenever it’s doing a daily backup.

With that being said, VaultPress got the job done and Smart Affiliate Hub is back up and running.

However, I am still waiting for HostGator to double check the error logs and find out what was the culprit for this downtime.

In Conclusion

Even though having your website go down for any length of time is not a good thing. But on the flip side, you’ll learn how to deal with it when it happens.

If you plan on running a website for a long time, you will eventually experience issues and errors along the way.

The only way you won’t run into any problems with your website is by not having one.

Understanding the problem and knowing how to take action to fix the problem will help you grow as a web developer.

Hopefully, you learned from my experience. I am thankful that my Jetpack plugin was notifying me when my website was down.

I’m also thankful for how quick customer support was on behalf of Hostgator.

And lastly, I am extremely thankful for the people developing VaultPress. It seriously made my life a whole lot easier.

Hopefully, this was helpful! If you need help with anything, please let me know by leaving a comment down below.

Kind Regards,

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What You Can Learn From My Website Downtime
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